Delete Your Moyopay Account

You can request deletion in either of these ways:

1. In the Moyopay app, open the account settings and choose the account-deletion option, where it is available; or
2. Email lucky@moyopay.io from the email address associated with your account. Use the subject line “Account deletion request” and include your full name and the phone number or email address registered to your Moyopay account.

We may ask you to verify your identity before acting on a request to protect your account and personal data.

Please review your balances and complete or resolve pending transactions where possible before making your request.

Account deletion closes your Moyopay account and ends access to the account features associated with it.

When we complete a valid deletion request, we delete or anonymise personal information associated with your Moyopay account that is no longer needed. This can include your account identifier, profile and contact information, and information provided to use the service.

We may retain certain information after your account is closed where necessary to comply with legal or regulatory obligations, resolve disputes, prevent fraud, maintain security, or meet other legitimate operational requirements. This may include financial and compliance records. Public blockchain records generally cannot be deleted by Moyopay.

There is no single retention period for all retained data. The period depends on the type of record and the applicable legal or regulatory requirement. Retained information is limited to the purpose that justifies retention and is deleted, anonymised, or securely disposed of when it is no longer required.

For questions about an account-deletion request, contact lucky@moyopay.io.